Privacy Policy for Mixozone

Effective Date: 22 July 2026

1. Introduction

Welcome to Mixozone ("Mixozone", "we", "our", or "us").

We are committed to protecting your privacy and ensuring that your personal information is handled responsibly and securely. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, purchase our products, contact us, or use any of our services.

By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

We may collect the following types of personal information:

Personal Information

  • Full name
  • Phone number
  • Email address
  • Billing address
  • Shipping address
  • Company name (where applicable)

Order Information

  • Products purchased
  • Order history
  • Delivery information
  • Invoice details

Payment Information

Payments are processed through secure third-party payment providers. Mixozone does not store your complete credit or debit card information.

Technical Information

When you visit our website, we may automatically collect:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Pages viewed
  • Date and time of your visit
  • Cookies and similar technologies

3. How We Use Your Information

We use your information to:

  • Process and fulfil orders
  • Deliver purchased products
  • Respond to customer enquiries
  • Provide after-sales support
  • Process refunds and exchanges
  • Improve our products and services
  • Send order confirmations and shipping updates
  • Prevent fraud and unauthorised transactions
  • Comply with legal obligations
  • Improve website performance and customer experience

Where you have given your consent, we may also send promotional emails, newsletters, product launches, and special offers.

You may unsubscribe from marketing communications at any time.

4. Cookies

Our website may use cookies to:

  • Remember your shopping cart
  • Improve website functionality
  • Analyse website traffic
  • Personalise your browsing experience

You may disable cookies through your browser settings, although some features of the website may not function properly.

5. Sharing Your Information

We do not sell or rent your personal information.

We may share your information only with trusted third parties where necessary, including:

  • Courier and delivery companies
  • Payment gateway providers
  • Banking institutions
  • Website hosting providers
  • IT service providers
  • Accounting and bookkeeping services
  • Government authorities where required by law

All third parties are expected to protect your information appropriately.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against:

  • Unauthorised access
  • Disclosure
  • Loss
  • Misuse
  • Alteration
  • Destruction

While we strive to use commercially acceptable means to protect your information, no method of transmission over the Internet or electronic storage is completely secure.

7. Data Retention

We retain your personal information only for as long as necessary to:

  • Complete your transactions
  • Provide customer support
  • Maintain business records
  • Comply with tax, accounting, and legal obligations
  • Resolve disputes

When your information is no longer required, it will be securely deleted or anonymised where appropriate.

8. Your Rights

Subject to applicable laws, including the Malaysian Personal Data Protection Act 2010 (PDPA), you may have the right to:

  • Access your personal information
  • Request correction of inaccurate information
  • Withdraw consent where applicable
  • Request deletion of your personal information where legally permissible
  • Object to certain processing activities
  • Request information regarding how your personal data is used

To exercise any of these rights, please contact us using the details below.

9. Third-Party Services

Our website may contain links to third-party websites or use third-party services such as payment gateways, shipping providers, analytics platforms, or social media platforms.

We are not responsible for the privacy practices of these third parties. We encourage you to review their respective privacy policies.

10. Children's Privacy

Our services are not intended for individuals under the age of 18 without parental or guardian consent.

We do not knowingly collect personal information from children.

11. International Data Transfers

Where necessary, your information may be processed by service providers located outside Malaysia. We take reasonable steps to ensure that your information remains protected in accordance with applicable data protection laws.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page together with the revised effective date. Continued use of our website or services after any changes constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us:

Mixozone

Email: mixozonemalaysia@gmail.com

Business Address: [Insert Business Address]

Business Hours:
Tuesday – Friday: 12:00 PM – 9:00 PM
Saturday – Sunday: 9:00 AM – 10:00 PM

14. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of Malaysia, including the Personal Data Protection Act 2010 (PDPA), and any disputes shall be subject to the exclusive jurisdiction of the courts of Malaysia.